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Welcome to the GUS Digital Operations (IT) Support Portal. Here you can raise requests for all things Digital (IT) related. From requesting access to one of our websites through to support with the performance of your site, UX/UI reviews, change and feature requests. Compliance reviews and even new Website Development.
Please use this form to request access to websites (CMS access) or refund portals
Please note: We cannot authorise any user without consent from the appropriate Director; this must be evidenced in your request below. In addition, you must have read our Website Governance and Access policies and agreed to these before access can be given. These policies can be found on our intranet portal here: https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx
Required fields are marked with an asterisk*
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Please ensure to plan this 2 weeks prior to launch to allow time for any remediation required.</p>","icon":10300,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[67],"key":""},{"id":"10952","name":"Project Request","descriptionHtml":"<p>Please ensure you add as much information and context as possible. The more clearly the problem, context, journeys, and desired outcome are described, the faster teams can move from discussion to delivery. When briefing a project, assume the delivery team does not share your context.</p>\n<p>A clear brief transfers knowledge from the stakeholder’s perspective to the delivery team so they can:<br> • Understand the problem<br> • Design the right solution<br> • Deliver efficiently.</p>\n<p>You can also find our guides to writing a successful brief here: <a href=\"https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx</a></p>","callToAction":"Project Request","introHtml":"<p>Submit your project brief here (Only for Digital Ops projects covering Web, LP, Technical SEO, Attribution and UX)</p>","icon":10666,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10666","groups":[67],"key":""},{"id":"10548","name":"Technical SEO","descriptionHtml":"","callToAction":"Technical SEO","introHtml":"<p>Please use this form to submit requests to the Technical SEO team, this includes issues with speed and performance in addition to page score, health score, information architecture and more.</p>","icon":10315,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[67],"key":""},{"id":"10616","name":"UX Reviews/Audits","descriptionHtml":"","callToAction":"UX Reviews/Audits","introHtml":"<p>Please use this form to request UX audits, UX assistance and UX Research Services</p>","icon":10313,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[67],"key":""},{"id":"10754","name":"Website Requests (Service/Change )","descriptionHtml":"","callToAction":"Website Requests (Service/Change )","introHtml":"<p>Use this form to report any bugs/issues or request a change to your website (new feature, new component etc).</p>","icon":10311,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[67],"key":""}],"reqGroups":[{"id":67,"name":"Digital"}],"orderMapping":{"1":[10549,10582,10548,10616,10649,10650],"67":[10549,10886,10853,10649,10582,10650,10548,10616,10754,10919,10952]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DIO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTFlMzkzOC00NTgyLTRkOTMtOTZjNy1iZmJiMzZkOTZjMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTg5MDc0NjEwMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODAxNDg1MzYsIm5iZiI6MTc4MDE0NzMzNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Ya7dhHTqco99lsWlhbpT2eUE_KVkK7CRExKfWuMuzFM","targetCollection":"upload-user-collection-890746102","endpointUrl":"https://api.media.atlassian.com","clientId":"1a1e3938-4582-4d93-96c7-bfbb36d96c36","tokenDurationInMins":20}},"reqCreate":{"id":10549,"projectId":10884,"issueType":{"id":"10549","name":"Access Requests"},"form":{"name":"Access Requests","descriptionHtml":"<p>Please note: We cannot authorise any user without consent from the appropriate Director; this must be evidenced in your request below. 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