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Help Center
  1. Help Center
  2. Digital IT Operations

Digital IT Operations

Welcome to the GUS Digital Operations (IT) Support Portal. Here you can raise requests for all things Digital (IT) related. From requesting access to one of our websites through to support with the performance of your site, UX/UI reviews, change and feature requests. Compliance reviews and even new Website Development.

For governance and process all documentation can be found here: https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx

  • Access Requests

    Please use this form to request access to websites (CMS access) or refund portals

  • Attribution

    Use this form for anything related to tracking, attribution, or understanding where your leads and applications are coming from

  • Design

    Please use this form for design requests related to LPs and Websites

  • General Digital Compliance

    Please use this form for support for and requests in relation to Cookies, Accessibility and Security (Audits and Reports are also to be submitted here)

  • LPs and PPC

    Please use this form for new landing page requests, and/or change requests to any of your existing landing pages

  • Pre Launch Approvals

    Please use this form to request a pre launch approval, we will then conduct the necessary audits covering Cookies, Accessibility, Best Practices and Security. Please ensure to plan this 2 weeks prior to launch to allow time for any remediation required.

  • Technical SEO

    Please use this form to submit requests to the Technical SEO team, this includes issues with speed and performance in addition to page score, health score, information architecture and more.

  • UX Reviews/Audits

    Please use this form to request UX audits, UX assistance and UX Research Services

  • Website Requests (Service/Change )

    Use this form to report any bugs/issues or request a change to your website (new feature, new component etc).

  • FL/UK Colleges WP Support

    This form is only for use for Wordpress support for the UK Colleges Division and the FutureLearn team

  • Project Request

    Submit your project brief here (Only for Digital Ops projects covering Web, LP, Technical SEO, Attribution and UX)

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