Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to the GUS Digital Operations (IT) Support Portal. Here you can raise requests for all things Digital (IT) related. From requesting access to one of our websites through to support with the performance of your site, UX/UI reviews, change and feature requests. Compliance reviews and even new Website Development.
Use this form to report any bugs/issues or request a change to your website (new feature, new component etc).
Required fields are marked with an asterisk*
{"xsrfToken":"626fd070121fc49103459472e27617fe260d553f_lout","branding":{"id":"1","key":"dio","name":"Digital IT Operations","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#013b69","headerLinkHoverBGColor":"#013b69","headerBadgeColor":"#013b69"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"dio","projectId":10884,"serviceDeskId":1,"name":"Digital IT Operations","description":"<p>Welcome to the GUS Digital Operations (IT) Support Portal. Here you can raise requests for all things Digital (IT) related. From requesting access to one of our websites through to support with the performance of your site, UX/UI reviews, change and feature requests. Compliance reviews and even new Website Development.</p>\n<p>For governance and process all documentation can be found here: <a href=\"https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx</a></p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"10549","name":"Access Requests","descriptionHtml":"<p>Please note: We cannot authorise any user without consent from the appropriate Director; this must be evidenced in your request below. In addition, you must have read our Website Governance and Access policies and agreed to these before access can be given. These policies can be found on our intranet portal here: <a href=\"https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx</a></p>","callToAction":"Access Requests","introHtml":"<p>Please use this form to request access to websites (CMS access) or refund portals</p>","icon":10676,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10676","groups":[67],"key":""},{"id":"10886","name":"Attribution","descriptionHtml":"","callToAction":"Attribution","introHtml":"<p>Use this form for anything related to tracking, attribution, or understanding where your leads and applications are coming from</p>","icon":10320,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[67],"key":""},{"id":"10853","name":"Design","descriptionHtml":"<p>Please use this form for design requests related to LPs and Websites</p>","callToAction":"Design","introHtml":"<p>Please use this form for design requests related to LPs and Websites</p>","icon":10309,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[67],"key":""},{"id":"10919","name":"FL/UK Colleges WP Support","descriptionHtml":"","callToAction":"FL/UK Colleges WP Support","introHtml":"<p>This form is only for use for Wordpress support for the UK Colleges Division and the FutureLearn team</p>","icon":10311,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[67],"key":""},{"id":"10649","name":"General Digital Compliance","descriptionHtml":"","callToAction":"General Digital Compliance","introHtml":"<p>Please use this form for support for and requests in relation to Cookies, Accessibility and Security (Audits and Reports are also to be submitted here)</p>","icon":10318,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[67],"key":""},{"id":"10582","name":"LPs and PPC","descriptionHtml":"","callToAction":"LPs and PPC","introHtml":"<p>Please use this form for new landing page requests, and/or change requests to any of your existing landing pages</p>","icon":10669,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10669","groups":[67],"key":""},{"id":"10650","name":"Pre Launch Approvals","descriptionHtml":"","callToAction":"Pre Launch Approvals","introHtml":"<p>Please use this form to request a pre launch approval, we will then conduct the necessary audits covering Cookies, Accessibility, Best Practices and Security. Please ensure to plan this 2 weeks prior to launch to allow time for any remediation required.</p>","icon":10300,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[67],"key":""},{"id":"10952","name":"Project Request","descriptionHtml":"<p>Please ensure you add as much information and context as possible. The more clearly the problem, context, journeys, and desired outcome are described, the faster teams can move from discussion to delivery. When briefing a project, assume the delivery team does not share your context.</p>\n<p>A clear brief transfers knowledge from the stakeholder’s perspective to the delivery team so they can:<br> • Understand the problem<br> • Design the right solution<br> • Deliver efficiently.</p>\n<p>You can also find our guides to writing a successful brief here: <a href=\"https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://gus.sharepoint.com/sites/WebsiteGovernance/SitePages/governance.aspx</a></p>","callToAction":"Project Request","introHtml":"<p>Submit your project brief here (Only for Digital Ops projects covering Web, LP, Technical SEO, Attribution and UX)</p>","icon":10666,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10666","groups":[67],"key":""},{"id":"10548","name":"Technical SEO","descriptionHtml":"","callToAction":"Technical SEO","introHtml":"<p>Please use this form to submit requests to the Technical SEO team, this includes issues with speed and performance in addition to page score, health score, information architecture and more.</p>","icon":10315,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[67],"key":""},{"id":"10616","name":"UX Reviews/Audits","descriptionHtml":"","callToAction":"UX Reviews/Audits","introHtml":"<p>Please use this form to request UX audits, UX assistance and UX Research Services</p>","icon":10313,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[67],"key":""},{"id":"10754","name":"Website Requests (Service/Change )","descriptionHtml":"","callToAction":"Website Requests (Service/Change )","introHtml":"<p>Use this form to report any bugs/issues or request a change to your website (new feature, new component etc).</p>","icon":10311,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[67],"key":""}],"reqGroups":[{"id":67,"name":"Digital"}],"orderMapping":{"1":[10549,10582,10548,10616,10649,10650],"67":[10549,10886,10853,10649,10582,10650,10548,10616,10754,10919,10952]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DIO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTFlMzkzOC00NTgyLTRkOTMtOTZjNy1iZmJiMzZkOTZjMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xODg1NDIzNjUzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MDE0ODQ5MywibmJmIjoxNzgwMTQ3MjkzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.OwPxj5pteyO3Ug179pRyH8ducRPnPxn2EBFrH79aTpA","targetCollection":"upload-user-collection--1885423653","endpointUrl":"https://api.media.atlassian.com","clientId":"1a1e3938-4582-4d93-96c7-bfbb36d96c36","tokenDurationInMins":20}},"reqCreate":{"id":10754,"projectId":10884,"issueType":{"id":"10754","name":"Website Requests (Service/Change )"},"form":{"name":"Website Requests (Service/Change )","descriptionHtml":"","callToAction":"Website Requests (Service/Change )","intro":"<p>Use this form to report any bugs/issues or request a change to your website (new feature, new component etc).</p>","instructions":"","icon":10311,"iconUrl":"https://digitalservices.it.gus.global/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Request Title","description":"Please provide a one line description for your request","descriptionHtml":"<p>Please provide a one line description for your request</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10294","fieldConfigId":"11147","label":"Brand","description":"Please select the brand your request relates to","descriptionHtml":"<p>Please select the brand your request relates to</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10531","label":"Arden","selected":false,"children":[]},{"value":"10532","label":"Avila Arizona","selected":false,"children":[]},{"value":"10184","label":"Brunel","selected":false,"children":[]},{"value":"10533","label":"BSBI","selected":false,"children":[]},{"value":"10534","label":"CCTB","selected":false,"children":[]},{"value":"10535","label":"FCT","selected":false,"children":[]},{"value":"10189","label":"FutureLearn","selected":false,"children":[]},{"value":"10536","label":"Gisma","selected":false,"children":[]},{"value":"10537","label":"GUS","selected":false,"children":[]},{"value":"10538","label":"GUS GEI","selected":false,"children":[]},{"value":"10539","label":"GUS NA","selected":false,"children":[]},{"value":"10540","label":"GUS PH","selected":false,"children":[]},{"value":"10541","label":"High Q","selected":false,"children":[]},{"value":"10542","label":"HTK","selected":false,"children":[]},{"value":"10198","label":"IBAT","selected":false,"children":[]},{"value":"10543","label":"InUni","selected":false,"children":[]},{"value":"10200","label":"LAT","selected":false,"children":[]},{"value":"10201","label":"LCCA","selected":false,"children":[]},{"value":"10202","label":"LCCM","selected":false,"children":[]},{"value":"10544","label":"LSBF London","selected":false,"children":[]},{"value":"10545","label":"LSBF India","selected":false,"children":[]},{"value":"10546","label":"LSBF Malaysia","selected":false,"children":[]},{"value":"10547","label":"LSBF Malta","selected":false,"children":[]},{"value":"10548","label":"LSBF Singapore","selected":false,"children":[]},{"value":"10549","label":"LSBF UK Shop","selected":false,"children":[]},{"value":"10550","label":"MUA","selected":false,"children":[]},{"value":"10551","label":"NCT","selected":false,"children":[]},{"value":"10552","label":"OIHI","selected":false,"children":[]},{"value":"10553","label":"PEARL","selected":false,"children":[]},{"value":"10554","label":"Quallege","selected":false,"children":[]},{"value":"10214","label":"Roehampton","selected":false,"children":[]},{"value":"10555","label":"SABA","selected":false,"children":[]},{"value":"10556","label":"SMU Med","selected":false,"children":[]},{"value":"10557","label":"SMU Vet","selected":false,"children":[]},{"value":"10558","label":"TLG Canada","selected":false,"children":[]},{"value":"10220","label":"TLG UK","selected":false,"children":[]},{"value":"10559","label":"Trebas","selected":false,"children":[]},{"value":"10560","label":"TSOM","selected":false,"children":[]},{"value":"10561","label":"UCW","selected":false,"children":[]},{"value":"10562","label":"UE Amsterdam","selected":false,"children":[]},{"value":"10563","label":"UE Dubai","selected":false,"children":[]},{"value":"10564","label":"UE Germany","selected":false,"children":[]},{"value":"10565","label":"ULAW","selected":false,"children":[]},{"value":"10566","label":"UNFC","selected":false,"children":[]},{"value":"10228","label":"UniCATT","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10519","fieldConfigId":"11473","label":"Request Type","description":"Select the closest option pertaining to your issue/concern/request","descriptionHtml":"<p>Select the closest option pertaining to your issue/concern/request</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10712","label":"Bug/Error on Website","selected":false,"children":[]},{"value":"10713","label":"New Feature/component Request","selected":false,"children":[]},{"value":"10714","label":"Content/Media Issues","selected":false,"children":[]},{"value":"10715","label":"Publish Queue (Umbraco CMS)","selected":false,"children":[]},{"value":"10716","label":"UTM/LLM Implementation","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide a detailed description of the change you require and why","descriptionHtml":"<p>Please provide a detailed description of the change you require and why</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10300","fieldConfigId":"11153","label":"URL","description":"Please enter the URL to the page you require the change request to take place","descriptionHtml":"<p>Please enter the URL to the page you require the change request to take place</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10304","fieldConfigId":"11157","label":"Design Required","description":"Please select if you require design support for this change","descriptionHtml":"<p>Please select if you require design support for this change</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10304","label":"Yes we need design help (Please raise a request via Design Queue)","selected":false,"children":[]},{"value":"10305","label":"No we do not need design help","selected":false,"children":[]},{"value":"10451","label":"We will provide design","selected":false,"children":[]},{"value":"10606","label":"Please use existing template","selected":false,"children":[]}]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10301","fieldConfigId":"11154","label":"Approval","description":"Do you have approval from the Marketing Director/Budget Holder for this request (If so please attach proof in an attachment)","descriptionHtml":"<p>Do you have approval from the Marketing Director/Budget Holder for this request (If so please attach proof in an attachment)</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10299","label":"Yes","selected":false,"children":[]},{"value":"10300","label":"No","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Required By Date","description":"When do you need this change by? (Please allow time for development and UAT, we reccomend at least 4 weeks for medium change requests)","descriptionHtml":"<p>When do you need this change by? (Please allow time for development and UAT, we reccomend at least 4 weeks for medium change requests)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10347","fieldConfigId":"11200","label":"Launch Date","description":"When do you plan on launching this feature into the site?","descriptionHtml":"<p>When do you plan on launching this feature into the site?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"10001","label":"Critical","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10754","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10754","calendarParams":{"firstDay":0,"date":"2026-05-30T18:51:33+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTFlMzkzOC00NTgyLTRkOTMtOTZjNy1iZmJiMzZkOTZjMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xODg1NDIzNjUzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MDE0ODQ5MywibmJmIjoxNzgwMTQ3MjkzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.OwPxj5pteyO3Ug179pRyH8ducRPnPxn2EBFrH79aTpA","targetCollection":"upload-user-collection--1885423653","endpointUrl":"https://api.media.atlassian.com","clientId":"1a1e3938-4582-4d93-96c7-bfbb36d96c36","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}